Returns, Exchanges & Refunds Policy

We appreciate your business! Currently we have a 7 business return / exchange policy window on most of our Store's product items. If more than 7 business days have passed, you will NOT be able to return or exchange your items for a refund or store credit.
 
However certain products may be exempt or have an extended return / exchange policy window (i,e. 14 days). To find out if your item qualifies for an extended period, this information may be found on the individual product item's page. If there is no return / exchange policy mentioned on the product item's page, then the above-mentioned 7 business day policy applies.
 
Can my item be returned/exchanged?
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
Several types of goods are exempt from being returned.
- All health and personal care items are exempt from returns: swimwear, bodysuits, undergarments, Face Masks, sale items & accessories.

To complete your return, we require a receipt or proof of purchase. Depending on the situation, we may request clear photos from you if their is quality issue on the item you purchased. Please email us with your name and order number if you'd like to submit a return or exchange.
 
We do NOT process refunds if you've submitted poor quality photos, change of mind, selecting the wrong size, providing us with the wrong shipping address etc 
 
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please ensure you check your bank account / payment source again. You may need to contact your banking institution or payment provider, it may take some time before your refund is officially processed. There is often some processing time before a refund is completed. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wickydeez.com or via our Contact Us Form.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, most sale items on our Store cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wickydeez.com or via our Contact Us Form.
 
Return Shipping Costs
Please note that you're required to pay any return shipping costs for this item.
Any shipping costs that may have been paid upon initial purchase is non-refundable unless an error has been clearly identified and caused on our part.  Furthermore, as we have our own products and workshops at different locations, we also work with suppliers that have their own products and policies as well. Therefore if the item you're returning is linked to one of our supplier partner products, we may provide you with their return address instead. However we will still be responsible in handling the return / exchange process for you. 

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