We appreciate your business! Currently we have a 7 business return / exchange policy window that apply to certain product items on our store. If a return is applicable for a particular item but 7 business days have passed, you will NOT be able to return or exchange your items for a refund or store credit.
In addition, certain product items may be exempt or have an extended return / exchange policy window (i,e. 14 days). To find out if your item qualifies for an extended period, this information may be found on the individual product item's page. If there is no return / exchange policy mentioned on the product item's page, then the above-mentioned 7 business day policy applies with the terms listed on our Returns, Exchanges & Refund Policy page.
Can my item be returned/exchanged?
Several types of goods are exempt from being returned such as all health and personal care items. This includes swimwear, bodysuits, undergarments, Face Masks (includes costume face masks), sale items & accessories.
NOTE: We currently do not offer returns, exchanges, store credit, or refunds for simple matters of ordering a wrong size or item, changing your mind, sale items or any sort of trivial matter.
For all matters outside the exemption terms, you may be eligible for a return if the product item is unused, undamaged, in the same condition that you received it and in its original packaging.
To complete your return, we require a receipt or proof of purchase. Depending on the situation, we may request clear photos from you if their is quality issue on the item you purchased. Please email us with your name and order number if you'd like to submit a return or exchange.
We do NOT process refunds if you've submitted poor quality photos, change of mind, selecting the wrong size, providing us with the wrong shipping address etc
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, please ensure you check your bank account / payment source again. You may need to contact your banking institution or payment provider, it may take some time before your refund is officially processed. There is often some processing time before a refund is completed. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
or via our Contact Us Form.Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, most sale items on our Store cannot be refunded.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
or via our Contact Us Form.
Return Shipping Costs
Please note that you're required to pay any return shipping costs for this item.
Any shipping costs that may have been paid upon initial purchase is non-refundable unless an error has been clearly identified and caused on our part. Furthermore, as we have our own products and workshops at different locations, we also work with suppliers that have their own products and policies as well. Therefore if the item you're returning is linked to one of our supplier partner products, we may provide you with their return address instead. However we will still be responsible in handling the return / exchange process for you.