Returns, Exchanges & Refunds Policy
1. For any quality problems, please contact us within 7 days after you receive your item(s). Please provide photos with detailed information regarding the issue you've received / found. We will endeavour to reply within 24 hours.
2. If quality issues have been identified that the cause was made by us, we can offer to accept a return for refund or an exchange.
3. We can also accept exchange requests if you select the wrong item (i.e. dress size). However, you'll need to pay for the delivery costs to return and receive the exchanged item.
4. No refunds will be given if the item isn't returned within 7 days. Returns and exchanges are not granted if the item (i.e. costume) was custom made for you. Please note that shipping fees (including returning back shipping fee) and insurance are non-refundable. These are our terms. Therefore please read them carefully and if you're unsure, please don't hesitate to ask us for clarification prior to placing an order.
5. Products must be in the same or good condition and in its original packaging when returning it. We won't accept returns if the item has been damaged or used. Please ensure to always contact us first before applying / requesting for a return or exchange request.
6. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
7. We will not be responsible for returned packages which are lost by your mailing service. We recommend you to use a carrier service that provides a delivery confirmation number or tracking number.
8. For all returned products, buyers MUST contact us for the returning address.